"MPHASIS" looking for FRESHERS(0-1)Yrs

"MPHASIS"

"MPHASIS" looking for FRESHERS(0-1)Yrs

EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. What we Do: Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of EDS deserve the credit. Vice Chairman Jeff Heller said: EDS has always been just ordinary people who came here and achieved more than they ever thought possible because of the opportunity and support they found.

We need Technical Support Officer for Our INFORMATION TECHNOLOGY OUTSOURCING SERVICE DESK

Job Title: Technical Support Officer (Only Technical Candidates) and Senior Technical Officer
Location: India- Mumbai (Malad)

Essential Functions: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel

Required Skills:
? Strong written and verbal English communication skills
? Working knowledge of desktop PC and peripheral devices.
? Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
? Proven understanding of Windows OS (XP/2000/ NT) in a network environment
? Proven knowledge in Word Processing, Spreadsheet and Database Software packages
? Customer support experience required
? Flexibility in work schedule and processes
? Professional customer service skills and a positive attitude required
? Possess analytical problem solving skills
? Good time management skills
? Ability to handle difficult or irate customers
? Ability to respond to and resolve customer inquiries
? Ability to listen effectively
? Ability to follow procedural guidelines to respond to and/or research customer questions
? Ability to work in a team environment
? Ability to diagnose and resolve customer problems via the telephone Preferred

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Qualifications
? 10+2 years of formal education.
This candidate should not be in regular college or perusing any form of correspondence-education.
He should also have 2 years of relevant work experience after completing his/her 12th std.
? Graduates from any stream are welcome (Freshers).
? BE first class will only be considered if the candidate has 1-2 years of work experience.(new).
? 10+3 years of Diploma is also Welcome (from any Polytechnic Institute). He should also have 2 years of relevant work experience
? T.Y Appeared candidates (Awaiting Results) Fresher?s Boundaries : Virar - Mumbai Central, Buyculla, Chembur, Ghatkopar(West), Sion - Dadar (East), Thane (West) (Only)

MEGA WALK IN SATURDAY (4-August-07) 10 AM to 3 PM Walk IN and Walk out with Offer on same Day For Technical Support Officer Walk in Directly with CV and pass port size Photo
Venue: EDS Electronic Data Systems India Pvt Ltd.
2nd Floor, Magnus Towers, Building No 8, Phase I,
Link Road, Mindspace, Malad (West), Mumbai 400 064
Phone: + 91(22) 66774000
Contact Person : Rajat Rathi HR Team

Timings : Monday - Friday Any time from 11 Am to 6 PM Saturday Any time from 10 Am to 3 PM
Office Address: EDS Electronic Data Systems India Pvt Ltd.
2nd Floor, Magnus Towers, Building No 8, Phase I,
Link Road, Mindspace, Malad (West), Mumbai 400 064