"EDS (Now Mphasis an EDS Company" recruits FRESHERS(0-5)Yrs

EDS (Now Mphasis an EDS Company)

"EDS (Now Mphasis an EDS Company" recruits FRESHERS(0-5)Yrs

Company Profile   Who are We :EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world.What we Do:Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of EDS deserve the credit. Vice Chairman Jeff Heller said: 'EDS has always been just ordinary people who came here and achieved more than they ever thought possible because of the opportunity and support they found.'

Designation     Technical Support Officer / Senior Technical Officer     Experience     0 - 5 years

Industry Type     IT-Hardware / Networking
Functional Area     IT Software - (Network Administration / Security)
Keyword     Technical Support Executives
Location     Mumbai

Education     UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Job Description

PREREQUISITES: Meets education requirements or has equivalent work experience. Demonstrates strong communication skills.

ESSENTIAL FUNCTIONS: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.

Desired Profile

    * Strong written and verbal English communication skills
    * Working knowledge of desktop PC and peripheral devices.
    * Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
    * Proven understanding of Windows OS (XP/2000/ NT) in a network environment

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    * Proven knowledge in Word Processing, Spreadsheet and Database Software packages
    * Customer support experience required
    * Flexibility in work schedule and processes
    * Professional customer service skills and a positive attitude required
    * Possess analytical problem solving skills
    * Good time management skills
    * Ability to handle difficult or irate customers
    * Ability to respond to and resolve customer inquiries
    * Ability to listen effectively
    * Ability to follow procedural guidelines to respond to and/or research customer questions
    * Ability to work in a team environment
    * Ability to diagnose and resolve customer problems via the telephone
    * Ability to multitask and adapt to constantly changing environment.

Reference
Technical Support Officer

Contact Information
Name     Mr. Rajat Rathi
Telephone     + 91(22) 66774000

Website     http://www.mphasis.com www.eds.com

Address     MPhasis BFL Limited
karthikeyan.omkaramoorthy@eds.com
Chennai - Tamil Nadu ,IND 600086

Email      karthikeyan.omkaramoorthy@eds.com

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